Japan’s Largest Sports Bike Shop.

Article 1（General Provisions）

These terms and conditions (hereinafter referred to as “this term” or “basic terms”) determine the contents of this Rental Contract (hereinafter referred to as “this contract”) related to bicycles for rent (hereinafter referred to as “the rental bike”) managed by ZuttoRide Sharing (hereinafter referred to as “the Company”), concluded with a person borrowing the bike (hereafter “the User”) of the Company. Other items which are not determined in these terms shall be handled according to the laws and common practices.

Article 2（Establishment of reservation）

1. Reservation application

• (1) The User shall agree to pay the regulated price which is determined by the company, and be able to apply for a reservation through the Web form of the company after confirming the contents of the application. The contents of the application means the rental bike`s model which the User has chosen, start date/time and return date/time of rental service, delivery location, rider`s name, whether optional accessories are required or not, such as helmets and other items, and other terms (hereafter “Rental Terms”).
• (2) The Company shall accept the reservation request from the User within the range of the rental bike stock owned by the Company. The User shall pay the standard rental fee regulated by the Company unless there is some special permission from the Company.
• (3) When the User rents the bike from the Company, they are required to present an ID with a photo of their face. In case they are applying for a long-term rental (rental price plan of one week or more), a deposit payment will be the requirement for the rental application and its fee is differ from the sales price range of the rental bike as shown by the figure below. The Company will refund the full amount deposit to the User at the point of rental bike return, unless no problems were detected such as damages or malfunctions of the returned bike, or the User`s violation of terms of use.
  

  Bike rentail price range	Under ¥50,000	¥50,000〜¥150,000	¥150,000〜¥300,000	¥300,000〜¥500,000	¥500,000〜¥1,000,000	¥1,000,000〜¥1,500,000
  Deposit(DP)	¥10,000	¥30,000	¥50,000	¥100,000	¥200,000	¥300,000

• (4) For the User who has the intention to use the rental bike for competition/event use or carrying the rental bike in a bike bag(“rinko”),the Company will ask for the deposit payment regardless of the rental period.
• (5) The User cannot rent the bike when no ID with their photo is presented or the ID is expired.

2. Change of reservation

The User must obtain the Company's consent when they intend to change the rental conditions.

3. Cancellation of reservation, etc.

• (1) The User and the Company will complete the Rental Contract when the User send rental application for bike through the Website before the start date of rental service and time which was defined in Item (1) Paragraph 1 of this Article, and the Company will send back a booking confirmation email to the User.
• (2) The User or the Company may cancel the reservation by sending the notification to the other party by email or phone.
• (3) When the reservation is canceled for personal reasons, the User shall pay the cancellation fee to the Company. After the cancellation fee is paid, the Company shall return the received application(rental) fee to the User.

  *Cancelation fee

  • [For regular rentals]
    On-the-day cancelation - 100% of the Rental Fee
    Previous-day cancelation - 50% of the Rental Fee

  (In case the cancellation is due to bad weather, the cancellation fee will not be charged. The definition of bad weather includes when there is a weather warning/alert or warning about rain, snow, wind, lightning, or fog around the delivery area 3 hours before the rental starts on the day of rental)

• (4) In case the reservation is canceled due to the reason of the Company side, the Company shall return the received rental fee to the User.
• (5) The User or the Company shall not make any claims to the other party because the reservation was canceled or the Rental Contract was not completed, unless specific terms and conditions are settled in this or later articles.

4. Alternative rental bikes

• (1) In case the Company could not afford to lend the rental bike to the User due to the required condition of the rental bike model or accessories (hereinafter referred to as “required condition”) the Company shall promptly notify the User of this situation.
• (2) In case the Company can lend the other bike that differs from the required condition of the User, the Company will offer the other rental bike (hereinafter referred to as “alternative rental bike”) to the User.
• (3) In case the User refuses the offer from the Company such as described in paragraph 4,item 2 of this article, this reservation shall be determined as a canceled request of reservation and the previous terms described in paragraph 3,item 4 of this article shall be applied to this case.

Article 3（Conclusion of the Rental Contract）

1. Conclusion of Rental Contract

• (1) The User shall confirm the rental fee described in the Website of the Company and terms and conditions of the rental which have been described in this terms. And the Rental Contract shall be completed between the Company and the User after the Company replies Email to the User.
• (2) The User or the Rider shall observe the rules and duties settled for bike riders when concluding this Rental Contract.
• (3) The Company has the right to record the name, address, telephone number, and other information of the User at the point of conclusion of this Rental Contract and request the User to submit a copy of the User`s ID such as passport, residence card, or My Number card.
• (4) The Company shall request the User or the Rider to provide an emergency contact number such as a mobile phone number when concluding a Rental Contract.
• (5) In case the User does not have an emergency contact number that the Company can contact, the Rental Contract cannot be concluded.
• (6) The Company will specify the payment methods to the User such as credit card or cash when concluding the Rental Contract.
• (7) In case the User or the Rider does not follow the terms and conditions of this Rental Contract, the Company has the right to refuse the conclusion of the Rental Contract and cancel the reservation request. For that case,Article 2,paragraph 3, item 5 shall be applied to the rental fee and other stipulated conditions.
• (8) In case the User plans to use the rental bike for competition/event use or carrying it in a bike bag(“rinko”), a prior declaration to the Company is mandatory before the rental application. If the rental bike is used for those purposes without any declaration, the Company will charge a business compensation fee to the User in accordance with Article 5,paragraph 2,item 1 or Article 5, paragraph 2,item 2.

2. Refusal to lend the rental bike

• (1) In case the User or the Rider (hereinafter referred to as “they”) correspond to the following conditions, the Company has the right to refuse the conclusion of the Rental Contract and cancel the reservation request.
  • In case their height isn't suitable for the required height for riding the rental bike.
  • In case the User`s application information and the information contained in the User`s ID is different.
  • In case the User has overdue rental fees or didn't pay the repair cost in the past.
  • In case they are considered to be under the influence of alcohol.
  • In case they show drug addiction symptoms for narcotics, heroin, or thinners.
  • In case they have a breach record against the Rental Contract in the past rental service related 　to the Company or the Company`s group company.
  • In case their actions were a breach of this Rental Contract.
  • In case there are some other cases considered to be inappropriate by the Company.
• (2) In case they are a member of an anti-social group, such as an organized crime organization, organized crime-related organization, “Sokaiya” (professional racketeers), an organized crime organization under the guise of a social movement, an organized crime organization under the guise of a political movement, a crime syndicate, or their directors,executive officers or other persons are effectively managing their organization, or constituent members are anti-social influences, the Company may cancel the Rental Contract without any notification.
• (3) If the User or the Rider performs any of the following acts either by themselves or through a third party, the Company may cancel the Rental Contract without informing them.
  • In case the User uses threatening words or actions or uses violence against others.
  • In case the User conducts an action of obstruction against the business or causes a loss of trust of other parties through the use of deception or coercion.
• (4) In case the Company cancels the Contract based on the stipulation of these terms and even if this action of the Company causes damage to them, the Company shall not be required to provide any compensation. However, if the cancellation causes damage to the Company, they shall provide compensation for such damage.
• (5) Notwithstanding the preceding paragraph, the Company may refuse to conclude a Rental Contract and cancel the reservation in the following cases as well.
  • In case there is no stock of rental bikes to lend to the User.
• (6) In case the Company refuses to conclude a Rental Contract based on the previous paragraph, regarding the received reservation application fee, Article 2,paragraph 3,item 5 shall be applied.

3. Conclusion of the Rental Contract

• (1) The Rental Contract is concluded when the Company hands over the rental bike (including accessories.The same shall apply hereinafter) to the User.
• (2) The handover of the rental bike referred to in the preceding paragraph shall be conducted according to Article 2, paragraph 1 in which the start date and time of the rental bike, location of the rental is settled.

4. Rental Fee

• (1) Rental fee includes the total amount of the fees described as follows, and the Company shall specify each amount of the fee and each reference on the Website of the Company.
  • Basic rental fee
  • Bike ride equipment fees which is optional
  • Other fees
  • *Bike accident insurance(All rental bikes included) *For details, please see the news page on our website.
• (2) In case the Company revised the rental fees after the completion of the reservation referred to as Article 1, paragraph 2, the User shall pay either the lower fee which was applied at the point of completion of the reservation or the fee at the point of handover of the rental bike.

5. Change of rental conditions

In case the User intends to change the rental condition after concluding the Rental Contract which was stipulated in Article 3, paragraph 1, item 1 the User must gain consent from the Company.

6. Inspection and maintenance

• (1) The Company shall inspect the rental bike before lending it to the User and perform all necessary maintenance.
• (2) The User or the Rider shall confirm that there are no maintenance problems with the rental bike and its condition meets the rental standard when they rent it.

7. Cancellation of Rental Contract

In case the User or the Driver violates these Terms of Use during the rental period, the Company is able to cancel the Rental Contract without any notice or reminder, and immediately demand the User to return or collect the rental bike. In this case, the Company shall not refund the received rental fee to the User.

8. Cancellation of consent

• (1) The User may cancel the Rental Contract with the consent of the company even during the rental period. In this case, the Company shall deduct the rental fee corresponding to the period from rental to return from the rental fee received and return the remaining amount to the User. However, the Company will not make a refund to the User in case the cancellation is made within 24 hours after the rental or special rental fee such as one-month rate is applied.
• (2) In case the User conducted the cancellation described in the previous paragraph, they shall pay the following cancellation charges to the Company.
  • Cancelation fees＝｛（Basic fees corresponding to the planned rental period）－（Basic fees corresponding to the period from the rental until return）｝×50％

9. Termination of Rental Contract due to unavailability

• (1) If the rental bike becomes unusable due to a breakdown, accident, theft, or other reason (hereinafter referred to as "breakdown") during the rental period, the Rental Contract shall be terminated.
• (2) The User or the Ride shall bear the costs required for the collection and repair of the rental bike in case they caused those events which were described in the previous paragraph, and the Company will not return the received rental fee from them. However, this measurement will not be applied in case the faults occur due to the reasons determined in Item (3) or (5) of the following sentence.
• (3) In case the breakdown is due to a defect that existed before rental, the User is able to receive the provision of a “replacement rental bike” from the Company. The requirements for receiving the “replacement rental bike” shall apply to the provision of Article 2, paragraph 4.
• (4) In case the User refuses to accept the provision of a “replacement rental bike” in the previous item, the Company shall refund the full received rental fee to the User. The same measurements shall be applied when the Company is unable to provide the “replacement rental bike” to the User.
• (5) In case the reason for the breakdown cannot be attributed neither to the User, Rider, or the Company, the Company shall deduct the rental fee corresponding to the day of rental until the end of the Rental Contract from the received rental fee and refund the remaining balance to the User.
• (6) The User or the Rider may not make any compensation claim against the Company for the occurred loss or damage due to the impossibility of renting the rental bike unless cases and measures determined at the previous items in this article.

Article 4（Liability）

1. User management responsibility

The User or the Rider shall use and store the rental bike from the time of handover and return of the Rental bike (hereinafter referred to as “during rental use”) with the care of a good administrator.

2. Prohibited acts

The User or the Rider shall be deemed to have a breach of this terms of use if they engages in any of the following acts during rental use (hereinafter referred to as “prohibited acts”);

3. Measures against abandoned rental bike

• (1) In case the User or the Rider parks or abandons the rental bike in a parking prohibited area and causes removal of the rental bike by the area`s administration, the User must compensate those fees to the Company such as additional storage cost of the rental bike, additional rental fee until the return of the rental bike, or compensations for other damages.
• (2) In case the User or the Rider did not conduct any procedures to return the rental bike, and if the Company bears the costs (hereinafter referred to as “search cost”) which includes searching cost for the missing rental bike or bears the cost (hereinafter referred to as “bike management cost”) which includes the cost for transfer, store, or pick up the rental bike instead of the User, the User or the Rider must pay the following costs to the Company until the specified date settled by the Company;
  • Cost for returning the removed or abandoned rental bike
  • Search cost and bike management cost

Article 5（Compensation liability）

1. Penalties in case of violation of these terms

In case the User committed any of the prohibited acts listed in Article 2, paragraph 4 during the rental period, the Company will charge 10,000 yen/day (excluding tax) per bike as a penalty. And regarding the Rental Contract, Article 3, paragraph 7 will be applied.

2. Payment of compensation and business compensation from the User

• (1) In case the User or the Rider caused damage to a third party or the Company during the rental period, they shall compensate for such damage by themselves. However, this case does not apply when this event was attributable to the Company.
• (2) In case the damage caused to the Company described in the previous item was attributable to the User or the Rider and as a result, the rental bike broke down by damage or dirt, they must pay the compensation to the Company.
• (3) In case an accident, fault, or damage occurs and the rental bike cannot be used, the Company may receive the following amount from the User or the Rider as a business compensation during the repairment period of the rental bike regardless of the extent of the damage or time required for the repair;
  • In case the rental bike is returned in rideable(able to cycle) condition: 8,000 yen/day per bike（excluding tax）
  • In case the rental bike is returned in damaged(unable to cycle)condition: 10,000 yen/day per bike（excluding tax）
• (4) In case the User conducted any of these prohibited acts as mentioned in Article 4, paragraph 2 (which is a violation of this Rental Contract) and as a result, the rental bike became unable to be used due to a breakdown caused by accident, fault, or damage, the User shall pay all the actual repair costs plus the following compensation amount for the Company's business regardless of the extent of the damage or time required for the repair;
  • In case the rental bike is returned in rideable(able to cycle) condition: 20,000 yen/day per bike（excluding tax）
  • In case the rental bike is returned in damaged(unable to cycle) condition: 50,000 yen/day per bike（excluding tax）
  If the User cannot return the rental bike to the Company, the User must compensate the same amount as the rental bike`s market-selling price (manufacturer's suggested retail price) to the Company.
• (5) If the User caused cases mentioned in paragraph 1 and paragraph 2 of this Article and the rental bike needs repair, all the actual repair cost will be charged additionally regardless the User has paid the penalty or business compensation to the Company.

Article 6（Return of the rental bike）

1. Return responsibility of user

• (1) The User must return the rental bike to the specified location before the expiration of the rental period.
• (2) In case the User cannot return the rental bike during the rental period due to a natural disaster or other force majeure, the User must promptly contact the Company and follow their instructions.

2. Confirmation of rental bikes, etc.

• (1) The User shall return the rental bike with attendance of the Company or other party as a consignee of the Company and return the rental bike at the same condition as it was handed over at first to the User, excluding ordinary deterioration cases such as wear and tear due to ordinary use of the rental bike. The User can return the rental bike without the attendance of the Company only when the User gains special permission from the Company. Although in case the User used the rental bike for a delivery driver job or rides the rental bike more than 500km within a month, the Company will consider such use as “non-ordinary use” of the rental bike and the User shall be charged the replacement cost of a tire, brake pads, brake shoe, chain, sprocket, and other parts.
• (2) The User shall return the rental bike after confirming that there were no remaining items of the User or the Rider or the passenger on the rental bike. The Company shall not bear any responsibilities for storing the remaining items after the return of the rental bike.

3.Returnal of the rental bike

• (1) In case the User extends the rental period based on Article 3, paragraph 5 the User shall pay the rental fee corresponding to the rental period after the extension.
• (2) In case the User returns the rental bike after exceeding the rental period and without gaining permission from the Company, the User shall pay a penalty charge which will be double the exceeded fee for the exceeded time plus the fee described in the previous paragraph.

4. Returnal place of the rental bike

5. Measures to be taken if the rental bike is not returned

Article 7（Measures in the event of breakdown, accident, or theft）

1. Malfunction of rental bike

In case the User or the Rider finds an abnormality or malfunction with the rental bike, they shall immediately discontinue using it and immediately contact the Company, and follow their instructions.

2. Accident

• (1) In case the User or the Rider encounters an accident while using the rental bike shall immediately discontinue using it and regardless of the level of the accident, they shall take all legal measures as well as measures determined as follows;
  • Report the accident condition immediately to the police and the Company and follow their instructions.
  • When the User or the Rider receives instructions(as a successive action from the previous item) to repair the rental bike, this repair shall be performed at the Company or a shop specified by the Company.
  • To cooperate with the Company or the insurance company with which the Company associates and submit the necessary documents to the Company to the insurance company without any delay. The User or the Rider needs the Company's approval before they will negotiate or make a contract with the opposite party.
• (2) The User or the Rider shall handle and make a solution for the accident at their responsibility as an addition to the previous paragraph.
• (3) The Company shall advise and cooperate with the User or the Rider to solve the accident. The Company will not be responsible for accidents, injuries, or other troubles that occurred during the rental period.

3.Theft

If the User or the Rider encountered robbery/theft of the rental bike during the rental period, they shall take measurements such as follows;

4. Payment of business compensation

If the events set forth in paragraphs 2 and 3 of this Article occur and the rental bike becomes unusable, the User shall pay the business compensation to the Company which is stipulated in Article 5, paragraph 2, item 3 or item 4.（For the Users who joined the bike compensation in advance, the Company will not charge more than the deductible amount as an actual cost of repair to the User）

Article 8（Rules）

1. Registration of rental information and agreement on use

Regardless of the provisions regarding the handling of personal information in these Terms of Use, the User and the Rider must provide information based on objective rental facts, including name, date of birth, driver's license number, passport number, My Numbe r card number, etc (hereinafter referred to as "rental information"). The User shall agree that their rental information will be registered in the CycleTrip BASE rental data operated by the Company.

2. Purpose of use of personal information

• (1) The User (including the person who is planning to apply for the Rental Contract) and the Rider shall agree that the Company may use the personal information of the User or the Rider for the following purposes. The Company may also record the contents of conversations with the User to confirm the accuracy of the contents of the discussion or notification which had been made to the Company by the User.
  • In order to confirm or inspect the identification of the User or the Rider.
  • There is some possibility that the personal information of the User may be disclosed and provided to the third party to which the Company has made consignment of operations within a range necessary of this Rental Contract.
  • In order to provide information from the Company to the Users such as bikes, insurance, or other products and services of the Company or events and promotional campaigns to the User or the Rider via sending printed advertisements or email.
  • In order to carry out questionnaire surveys to the User or the Rider for product developments or improvements in customer satisfaction.
  • In order to gain location information, running routes(hereinafter referred to as “locational information”) to provide this service which had been gained from the GPS program which is installed on the device of rental bikes.
  • In order to make statistical data, in a form that the User`s individual information cannot be identified, analyze it.
  • In case some other usage objectives of personal information had not been clarified in the previous items, the Company shall disclose the objectives to the User.
• (2) In case the User's personal information such as residential address or contact information such as email or phone number changes during the rental period, please contact the Company as soon as possible to inform them of the changes.

3. Offset

In case the Company makes the User assume debts based on this provision, the Company may offset the debts that the Company owes the User if any.

4. Consumption tax

The User shall pay consumption tax to the Company for each transaction that is based on this provision.

5. Delinquency charges

In case the User, the Rider, or the Company fails to perform their financial obligations based on this provision, they shall pay delinquency charges equivalent to a rate of 14.6% per annum to the opposite party.

6. Governing law

• (1) The governing law of this provision is the law of Japan.
• (2) In case there are discrepancies between the Japanese language contract and the English language contract, the Japanese contract shall take priority.

7. Terms of Use

• (1) The Company may revise the Terms of Use or separately stipulate detailed rules for the Terms of Use without prior notice.
• (2) When the Company revises the Terms of Use or establishes separate detailed rules, the Company shall indicate this in the pamphlet, price list, and website published by the Company. The same applies if you change this.
• (3) If the User and the Company write separate rental conditions via e-mail or other means before the start of rental, these terms will be applied in preference to the matters stated in this Terms.

8. Jurisdiction over the tribunal

If a dispute arises regarding the rights and obligations based on these Terms and Conditions and Bylaws, the court with jurisdiction over the location of our company's head office will have exclusive jurisdiction.

1. About this special agreement

This Special Terms and Conditions(hereinafter referred to as “special terms”) applies to the User for subscription-based rental service. In principle the contents are based on the previous basic terms and will apply, but for any parts that differ from the basic terms, the contents of these special terms will take precedence over it. In addition, for matters not stated in these special terms, the contents stated in the basic terms will be applied.

2. About subscription-based rental service

3. Rental refusal

In case the User or the Rider (hereinafter referred to as “they”) correspond to the following conditions additional to Article 3, item 2, the Company has the right to refuse the conclusion of the Rental Contract and cancel the reservation request.

• If there is no child appropriate for sitting in the child seat (child seat) of the rental bike.
• If the child who is planning to ride on the rental bike is not under preschool age but is over elementary school age.

4. Cancellation fee

Regarding the cancellation fees stipulated in Article 2, paragraph 3, item 3, the User of subscription-based rentals will be subject to the cancellation fees listed below and shall pay it to the Company.

In case of subscription-based contract rental

• Cancellation 2 weeks in advance 1 month rental fee
• Cancellation 1 week in advance 3 months rental fee
• Cancellation within 6 days ago　 6 months rental fee

5. Cancellation of consent

• (1) Even if the User is under a six-month or yearly rental contract, the User may cancel the rental contract with consent from the Company.
• (2) After the User contacts the Company by email or telephone at least one month to one week before the date on which they wish to cancel, the Company shall proceed with the cancellation procedure for the six-month or annual rental contract.
• (3) If the User wishes to cancel a six-month or annual rental contract during the contract period and complete the contract cancellation procedure, the User will be required to pay the one month regular rental fee for the bike being rented (which is set separately from the special rental fee) in addition to the special rental fee which is stipulated at the contract.
• (4) Please note that the daily rate settlement of the fee paid in item(3) above does not apply.
• (5) If the rental period has exceeded six months or one year, the contract is able to cancel without incurring any additional charges as specified in item(3).
• (6) If the rental period has exceeded one year, you may enter into a subscription-based rental contract for another rental bike only for the child seat equipped rental bike. In that case, the start date of the rental bike`s rental date will become the new start date.

6. Rental bike transfer procedure(applicable only to users with annual Rental Contract)

During the annual rental contract period, if the User wants to change the rental bike, complete the reservation procedure according to Article 2, paragraph 1, and clearly fill in the request to transfer the rental bike for subscription-based rental in the message field of the application form. Please note that it may be difficult to prepare the requested bike on the User`s desired rental date depending on its rental status. Presentation of ID with a photo of the User is also necessary when transferring the rental bike.

7. Renewal of six-months Rental Contract and annual Rental Contract

The Company will send an email to the User one month before the expiry date of the six-month rental contract or annual contract, asking whether or not to renew the contract. If the Company does not receive a reply by the deadline, the Company will assume that the User agreed to renew the contract and automatically renew it for another six-month or a year. The monthly rental fee will be deducted continuously.

8. Theft

In case the rental bike is stolen or suffers any other damage while in use, the User or the Driver shall take the following measures;

• In case the rental bike is lost or stolen,the User must compensate the same amount as the rental bike`s market-selling price (manufacturer's suggested retail price) to the Company. However, this case does not apply if the User joined the theft compensation which can be subscribed for 500 yen (excluding tax) per month.

9. Confirmation when returning rental bike

The User shall return the rental bike with attendance of the Company or other party as a consignee of the Company and return the rental bike at the same condition as it was handed over at first to the User, excluding ordinary deterioration cases such as wear and tear due to ordinary use of the rental bike. The User can return the rental bike without the attendance of the Company only when the User gains special permission from the Company. Although in case the User used the rental bike for a delivery driver job or rides the rental bike more than 500km within a month, the Company will consider such use as “non-ordinary use” of the rental bike and the User shall be charged the replacement cost of a tire, brake pads, brake shoe, chain, sprocket, and other parts. However, this case does not apply if the User joined the consumable parts plan which can be optionally subscribed for 500 yen (excluding tax) per month.

10. About purchasing rental bikes

Upon cancellation of this service, the Company cannot accept requests for purchase of the rental bike by the User.

（This Rental Contract is current as of July 1, 2018）

（This Rental Contract was revised on October 1, 2019）

（This Rental Contract was revised on November 1, 2020）

（This Rental Contract was revised on January 1, 2021）

（This Rental Contract was revised on February 10, 2021）

（This Rental Contract was revised on April 1, 2021）

（This Rental Contract was revised on July 1, 2022）

（This Rental Contract was revised on November 1, 2022）

（This Rental Contract was revised on January 1, 2023）

（This Rental Contract was revised on April 1, 2024）

（This Rental Contract was revised on July 1, 2024）

（This Rental Contract was revised on December 1, 2024.）