Japan’s Largest Sports Bike Shop.

The User or Company may cancel the reservation through notification of the other party by email or telephone.
In case the reservation is canceled for the convenience of the User, the User shall pay Company the cancelation fee determined by Company, and, at the point that the cancelation fee is paid, Company shall return the received reservation application fee to the User.
*Cancelation fee
　Same-day cancelation 100% of the Rental Fee
　Previous day cancelation 50% of the Rental Fee
（In case of cancelation due to bad weather, a cancelation fee shall not be charged. Bad weather, in this case, is defined as alerts or warning reports regarding rain, fog, wind, thunder, and fog in the delivery location 3 days before the start of the rental）.

Cancellations due to wet weather are acceptable and can be completed on the phone. Please be aware that in all other instances you will be expected to pay the total amount as a cancellation fee (exceptions may apply). In the event we do not receive any contact from you and you fail to show up on the day, you will be charged the total amount as a cancellation fee.

Please reply after you describe the change details in the reservation reception email.
You can’t change the bike when we can’t provide alternative bike.

In principle, we require a deposit for customers who choose to rent our bike for longer than a one-week rental plan. Please check this link for further information.

Only limited model of our rental bikes are able to "Rinko". Please make a reservation for a bike which is indicated as "Rinko plan".

Rental bikes which are allowed to use in competitions will be limited to certain models. Please make a reservation for a bike which is indicated as "Bike competition plan".

Wire lock and light are installed on each rental bike. Other accessories are available for rent including helmets, phone holders, and drink holders（Those items cost for rental fee). Please check the bottom part of the rental application form to select those accessories.

Please bring the following documents and show to our staff;

(1) ID with a photo (my number card, passport, residence card)
(2) ID which identify your affiliation (employee ID, health insurance card, student ID, etc.)

If you are under 18 years of age, you will need to submit an additional document which is called "parental consent form" signed by your parents or guardian. We will send you the format if you request us to send.

We cannot be held responsible for any accident, injury or other trouble that may occur during the rental period.
In case of an accident where there is partner, if interpersonal, objective insurance based on the usage agreement is applied, we will compensate within the limit of insurance. (Please refer to the terms for details)
In the event of an accident, please promptly carry out the following three steps:
・Provide assistance to any injured parties.
・Notify police and file a report.
・Contact CycleTrip on (+81(50)-5530-5790)

If you are unable to return your bicycle by yourself due to a breakdown of bike or injury, please contact CycleTrip BASE. At that time, we will provide you an estimation for collection. Please note that the fee is based on this delivery charges.

We keep your baggage for you when you pick the bike up at the store.
We cannot compensate for it, so please bring your own valuables.
Also, we cannot keep your baggage for more than 2 days. Contact the hotel's baggage storage service!

Payment can be made with VISA, mastercard, diners, JCB and AMEX. (Single payment only.)

Please call or email us for consultation.

Please notify us in advance.

We can’t be held the responsible for any trouble to do with getting a flat. You agree to arrange repair at the nearest bicycle shop at your expense.

Our rental fee includes bicycle liability insurance, which is mandatory.
Please note that this insurance mainly compensates for damages to the other party and property in the event of an accident.
About the details of bicycle liability insurance, please check this page.
If you wish to cover the damage for the rental bike itself, we strongly recommend you to join our Optional Coverage Plan (Theft coverage, Bike Coverage) at the time of rental.