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  • How can I cancel my reservation? Will a cancellation fee apply when cancelling a reservation?

    The User or Company may cancel the reservation through notification of the other party by email or telephone.
    In case the reservation is canceled for the convenience of the User, the User shall pay Company the cancelation fee determined by Company, and, at the point that the cancelation fee is paid, Company shall return the received reservation application fee to the User.
    *Cancelation fee
     Same-day cancelation 100% of the Rental Fee
     Previous day cancelation 50% of the Rental Fee
    (In case of cancelation due to bad weather, a cancelation fee shall not be charged. Bad weather, in this case, is defined as alerts or warning reports regarding rain, fog, wind, thunder, and fog in the delivery location 3 days before the start of the rental).

  • Can I cancel my reservation on the day?

    Cancellations due to wet weather are acceptable and can be completed on the phone. Please be aware that in all other instances you will be expected to pay the total amount as a cancellation fee (exceptions may apply). In the event we do not receive any contact from you and you fail to show up on the day, you will be charged the total amount as a cancellation fee.

  • How can I change my reservation?

    Please reply after you describe the change details in the reservation reception email.
    You can’t change the bike when we can’t provide alternative bike.

  • Can I use a lock, light or helmet? And can I borrow a smartphone holder or backpack to small items?

    Wire lock and light are installed on each bike.
    Please contact us when you want to borrow helmet, smartphone holder or backpack.
    They cost the following rental fee.
    ・Helmet @500JPY
    ・Backpack @300JPY
    ・smartphone holder : free

  • What is required on the day of rental?

    On the day of rental, you will need to show a passport or identification card for each bike user.

  • What should I do if get into an accident?

    We cannot be held responsible for any accident, injury or other trouble that may occur during the rental period.
    In case of an accident where there is partner, if interpersonal, objective insurance based on the usage agreement is applied, we will compensate within the limit of insurance. (Please refer to the terms for details)
    In the event of an accident, please promptly carry out the following three steps:
    ・Provide assistance to any injured parties.
    ・Notify police and file a report.
    ・Contact CycleTrip on (+81(3)-6773-1210)

  • I really can’t return the bike due to trouble or injury. We can’t compensate for luggage, so please bring your valuables yourself.
    There are cases where you can keep them at the hotel, so let's ask.

    Please call us in this instance. A collection fee applies when for any reason -trouble, injury or otherwise- you are unable to return the bike. The collection fee is ¥3,300 within 3km, plus¥550 for each additional 1km.

  • Can you keep my baggage?

    We can keep your baggage when we lend the bike face to face. We can’t compensate for luggage, so please bring your valuables yourself.
    There are cases where you can keep them at the hotel, so let's ask!

  • What kinds of credit cards do you accept?

    Payment can be made with VISA, mastercard, diners, JCB and AMEX. (Single payment only.)

  • How can I extend the rental period?

    Please call us prior to the return time.

  • What do I do if I’m unable to return on time?

    Please notify us in advance.

  • What do I do if I have bike trouble?

    We can’t be held the responsible for any trouble to do with getting a flat. You agree to arrange repair at the nearest bicycle shop at your expense.